We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Very fast shipping. Arrived well packed and as described. A great store!
as shown in the Pictures, thumps up !
A little tricky to put back the tent in its bag, but beside that a really light, well made, surprisingly roomy tent. Very recommended.
I ordered on 11th of April and it arrived on the 6th of June (Romania) . So it took almost 2 months to arrive. The tent is great. Good materials, good built quality. Easy to set up. I only used it once to test it and it was not raining, but it felt very steady. The space inside was enough for me and my wifey ,but anything else stays in the vestibuls (one on each side). I'm very excited about it. I think it's great lightweight tent at a good price.
Came in exactly 7 days. Brilliant quality feels really nice to touch! Pretty difficult to put up if you don't know how to do it. Use YouTube for that! Fast shipping. Brilliant service!
Excellent service.
In the corridor, do not break, ale on the viglade just "bomb", more behind the pelvis. With this vasu, there is a double tent with two entrances and two tambours for speeches. All who wanted was the tents in the things. The city, for the rahunok of the city, won be more careful with the vitra, ale in the spectrum of ce be plus. I recommend the store, i do not want to give you a call, i think it's the only way to check when i come to the warehouse.
Best tent design I’ve seen.
Fast delivery.
Everything was inside the package and weighed 1247g. Not yet set it up.
it took about 6 weeks to arrive, the package was damaged with a hole in the plastic and a rub mark on the outside storage bag clip but no damage to the tent. I've had the tent set up for 6 days with mostly rain. I've slept in it once so far. it's a great little tent. not a 2 person tent unless your small people. it is however quite long. well made tent and so far 100% waterproof ( I seam sealed the small stitching on the tube out spots and over the trecking pole spots) Wonderful tent for the money.
Testing it in the rain now. Great tent!
Fast delivery. Product was as advertised. Can't wait to try it.
1st order got list in transit but storere sent item quick time , great service
I was expecting to wait 20-40 days for the delivery , I got the tent in 7 days
Very good quality for the price,fast shipping!
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Good materials and wormanship. Tent is very small however. Will add comments after intensive use.