We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
All perfect great service.
Good quality, built-in helmet mount. But only one compartment and two small pockets. On the road as a backpack will not be convenient. In the kit there was a raincoat left-shapeless, does not climb and is not attached. Very long harness-shortened to the end and still i'm too big. In general, dubious design, let's see how it will be worn.
Quality at 5. Very comfortable ryukrak
Backpack klaasny. For this money just a gift. Quite roomy and at the same time small and neat. Perfectly lies and fixed. The back sweats much less. I got everything: from pump to food. More volume for everyday is hardly needed. Convenient removable bag for mobile phone and keys. Raincoat and helmet mesh is also quite. The grid, however, is not enough, as for me. Let's see how long it will last with intensive skating. But there is a thought to order a second. In general, excellent product! Super fast delivery (russian warehouse)! Definitely recommend!
The backpack came quickly from the russian warehouse. In the back there is a plastic insert, but the backpack was folded in half as a result of using not too convenient sometimes. Mesh under the helmet is. Raincarpet is. The phone compartment is better with wireless headphones to use. Shovel climbs, the wire sticks out. Sits comfortably enough on the back.
Excellent backpacks, took to friends. Iml delivery spoilt a little nerves, inadequate staff that courier that support
wow, excelent quality, i like this bag, thanks
Backpack for appearance and functionality is very good, took for enduro pokatushki, check it in business.
Great. All sorts of elastic bands to tie things neatly.
A good backpack, looks smaller than in the photo
A good backpack for your money (1518.95rub), delivery to moscow 30 days.
Backpack bomb, for walking and cycling, the most it!! I recommend
Excellent quality. Neither big nor small. What you need. When you ride a bike, you do not feel at all. I advise you. Delivery is pretty fast.
Excellent product. All agreed.
Thank You
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I order the second, the backpack is even, my wife really likes it. The first with an intense sock was enough for almost 2 years, after the main lock broke. Changed the lock and gave to his son.