We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Fast delivery and good tent. Im very satisfied. :)
The idea is good and the quality of the material and seams is bad.
Very cool polatka)))
The store just umnichka. there were customs problems and the parcel was returned to the seller. But the seller did everything possible to get me my order. if it was possible i would put him for it 10 stars. Tent super. Quality is good. it is laid out for half a minute even a child to cope. we do not buy such a price and even for such a price. only delivery is expensive. The seller is reliable i recommend.
I had a problem with the arrival of my package. The roof cloth was drilled in several places. But after a few exchanges of emails, we were able to solve the problem. A new roof cloth was sent to me ........ I am satisfied with this canvas that has the advantage of mounting and dismounting very Easily. I recommend this store.
The goods received for which thank you very much. I wish you good luck and prosperity. Sincerely konstantin.
Fast 10 day delivery to Japan. Bought the 3-4 person tent. Managed to set up tent about 1 min 30sec and dismantle in 3 mins on my 1st try. Easy to use. Highly recommend.
Well packed and as described.
Hole I write where, but only with
GREAT SERVICE FROM THE STORE AND GREAT PRODUCT
Fast shipping. תאור מדוייק of product
I ordered a tent with delivery which is 7 $ more expensive. It came quickly enough 20 days to almaty, straight to the doors by courier service. On the tent itself: the quality of the material: for the summer is not bad, with good rains i think it will get wet. Unfolds easily. To collect the tent for the first time had to think, if you know the principle, going too quickly. There are cons: the first picky, which was written more than once in the comments-in order to have two separate tents, you need arcs for the bottom. The second minus is a mosquito net not on the whole door, only half. The third minus-the main awning, which with the mechanism there is no floor (in the pictures it is) you need to come up with something. The first impressions are mixed.
Delivered very quickly, confused packing... In a potato bag)) sfor ..
Thank you very much for the speed of delivery of the goods. Product description corresponds. It's all right. I'm happy with the store. Thank you.
Waved to remove the packaging
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Goods received in expected time - Have not yet setup