We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
As listed good quality
As described
Excellent quality, fast delivery.
In west biking everything is as always of good quality and for a good price. Everything came quite quickly, the description corresponds, thanks to the store.
Gloves are good. Size accurate. After the first rain, the strips were unstuck, (but to me, they are not principled). Thank you!
Mczhu really liked the gloves
Excellent hand protection gloves
The order came quickly. Corresponds to the description.
Super recommend gloves. Fast shipping 10 days
All super thanks
In general, gloves are not bad, stitched qualitatively. The only thing is that there are no loops to remove them from your hand. There is a place for them to pull off their hands, but in my opinion the loops would be more convenient. Gel pads are tough enough and are not directly on the palm, but a little on the side. Probably, it was necessary to take a smaller size.
Ordered 09.08.2019 received 03.09.2019. Ordered a backpack, hydrator and gloves. At the first inspection-everyone is happy. As a quality purchase-i will check in the near future. Katanem-look :)) i will add later feedback
The parcel was lost. Waited 2 months, after which the store sent a new parcel, already through another transport company, which was tracked. As a result, the total delivery time to khanty-mansiysk was 3 months, which is very long. The truth as compensation the seller put the scarf pipe. There are no complaints about the gloves themselves. Hurry on the arm like poured. I roll back in real life-sign off.
Super gloves, quality, in size.
Very comfortable, with soft pads. I recommend!
Normal budget replacement of branded gloves. The functionality is better than the analogs from ozna and from ashan for 300 p. B the description indicated "planned delivery time of 20-20 days". Really it turned out exactly 30 from the moment of payment, which is also good.
Good product
English
العربية
简体中文
Nederlands
Français
Deutsch
Bahasa Indonesia
Italiano
Português
Русский
Español
Perfect fit.