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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Delivery from moscow to st. petersburg by courier 3 days! After hike отпишусь конкретней I took it with a skirt, as they said, the skirt is not cleaned, so i will snap the clothespins. The tent put 20 minutes, but it's with no habit + closely in the apartment then. Even confused the sides of the tent, they are different, the lower awning is even more or less clear, but in the upper confused, had to rearrange. As they said, the mat is bigger than the tent, well, it's okay Pockets are there! 2 at the bottom and one in the grid, side, not under the dome, there is a fan hook hanging. The biggest disadvantage is that there are no braces on the inner tent (the strip that usually goes through the inner tent and pulls it, thereby preventing the doors from hanging) Very important thing, so you have to do it yourself, at least sew hooks
At first glance the tent is good, light and without marriage. How to behave in the field i recognize in a month. Sediment remained only from placing an order. Since the tent was urgently needed for the trip-chose delivery from the warehouse of ukraine (where they promised a maximum of 7 days) naturally here it was even more expensive. But the tent was sent from china. Naturally, she did not arrive to travel. Because of what i had to take another for rent. Because of what the tent was more expensive than it was to take it in the store of the city. Of course the store made a small discount then, for which thank you. N "sediment remained".
The product is very good and is identical discretion given by store
A chic tent, met all expectations. The courier delivered in just 5 days, straight home. It is not the first time i order the products of this brand yes, so i was not even surprised that the service and quality of the highest level.
The tent is excellent, going quickly and easily. The tent under the tent running in the kit is slightly larger than the size, from which it sails and falls off the fastening. When placing two mats, there is no place for the backpack at all.
Very good quality.
Product received as announcement, received in just 7 days sent starting Brasil. Lack only test in camping.
Fast shipping. Excellent quality.
Great product. Exactly as described. The quality is the same as expected when you buy.
The tent is very good quality- the seams, zips and all the parts look very well manufactured. I haven't yet checked it in heavy rains and as soon as I do, I will review it
Good tent, tested all good! Nice upgrade from MK I version.
Nice tent, good quality
It's ok but has a weird pole arrangement that looks like it may be a hassle to work with.
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The tent is spacious, the accessories are quality. Silicone + gluing seams such. That "blow" the tent when twisting is quite difficult. The disadvantage is green, "in the tone of the awning" pegs. In general, an unexpected catch. The store is responsive, the term is 6 days + courier.