We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Shipping very fast. In three days i had her at my home.
All as in the description, in the case has not yet tried, came quickly, thank you
Thank you! Everything is fine!
The tent fully corresponds to the description, came quickly enough-about a week
Good materials, little weight, little bulge. Perfect for motorcycle travel which is what i want it for
Delivery in 5 days. Super fast! The quality is ok, but very thin material. You can accidentally damage when assembling for example very low. For two is cramped, but you can fit. For one is excellent. More to say and nothing. For your money for one person is excellent! With the store kept in touch all the days of delivery, he is also a five.
The tent is light, compact, pleasant to the touch. Quality material, sewing and accessories. Put quickly. It is a pity that there is no pocket inside. Would add 5 grams for minimal comfort! If the field tests will be negative impressions, the feedback will be supplemented. Delivery by courier directly home or to work!
Excellent product quality. Super lightweight materials. Arrived super fast bought with the stock of Brazil. Not paid import tax. Recommend.
The tent is light and mounts easily!
There was the tent in I chose (light green), then the store offered me another option color (dark green) or so other model tent (Mongar 2). I chose to stay with the Mongar 2, without any increase in value. Tent arrived in just 7 days inside MG. Not paid tax or fee 15 real Post Office. THE tent is excellent! When folded, is larger and heavier than the Cloud UP2 but still paying off. Very spacious, easy assemble and save, well ventilated, not condenses. Recommend the seller and tent Mongar 2.
Tent really light and apparently resistant fabrics. Easy assembly/disassembly. All the accessories of tent come in individual bags and well organized. Have 1,83 and my wife 1,70. Fits US 2, but without plenty, because is very compact. Ideal for cold environments with wind. Ordered the green, but negotiated with the store and the orange come faster. Ordered Monday arrived, all very quickly.
This tent is fully affordable. It contain 12 stakes, 3 addintional guylines, free mat, fly and tent. This 2 persons tent has quite big enough room.
The two are comfortable too
The delay in shipping may have been outside the control of the store.
Everything corresponds to the description. Super quality
The tent came to grozny in 5 days. Packed well. All as described here. I have no claims to the goods. Let's see how it shows itself in the campaign.
Excellent product and store. Received within 2 days after purchase. Product high quality and finish. Seller took all questions and made a very good price on purchase of 2 units. Recommend to everyone.
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Got the tent! Everything is super, to the moscow time in just a few days! Thank you very much for the good price and fast delivery!